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Privacy Policy 

We receive, collect and store any information you enter on our website or provide us in any other way.  In addition, we collet the Internet protocol (IP) address used to connect your computer to the Internet; login; email address; password; computer and connection information and purchase history.  We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.  We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.  

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address.  Your personal information will be used for the specific reasons stated above only.  

 

We collect such Non-personal and Personal Information for the following purposes: 

  1. To provide and operate the Services; 

  2. To provide our Users with ongoing customer assistance and technical support; 

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages; 

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners Cayuse to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations. 

 

Our company is hosted on the Wix.com platform.  Wix.com provides us with the online platform that allows us to sell our products and services to you.  Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications.  They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standard set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.  PCI-DSS requirements help ensure the secure handling of credit card information by our service providers. 

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaire, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail. 

Cancelation Policy Due to the nature of the vacation rental business, we cannot accept cancellations occurring later than 30 days to the arrival date. You will forfeit all sums paid unless we are able to re-rent the property, in which case we will refund an amount equal to any subsequent rental less a $100 handling fee. If a cancellation occurs prior to 30 days to arrival, full refund will be issued less a $100 handling fee.

 

Trip Cancellation/Interruption Insurance

It is highly recommended guest purchase trip cancellation/interruption insurance in case of family emergencies/bad weather delays, flight/rental car cancellations, job loss, snow/ice, Covid-19 bans/restrictions, etc. If you live in an area prone to hurricanes, forest fires, etc. and cannot make your trip, please seek reimbursement through your travel insurance. 

NO refunds are given unless there is a mandatory evacuation in our area. Please check what travel insurance your credit card may offer. You can also visit www.insuremytrip.com.

I acknowledge I am responsible for purchasing my own travel insurance

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Payment Policy Upon booking you will be required to pay 50% of the total due for your stay (Rental Fee + Cleaning Fee + Tax).  Sixty (60) days prior to your stay final payment plus a $500 security deposit will be due.  If booking is less than 60 days away full payment including security deposit is due in full.

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Security Deposit 

A security deposit of $500, secured on a major credit card is due no later than sixty (60) days prior to check in.  Following your check out our cleaning crew/property manager will confirm there was no damage or missing items from the home.  Once confirmed and within seven (7) days your deposit will be returned, less any damages.  

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Aqua Harbor House Rules - 

• Check In time is 4:00 PM.  Check Out time is 11:00 AM 

• Parties are not allowed. 

• No Pets

• No Smoking in the house.

• Minimum rental age; 25

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